Authentic Char Siu Pork - Frozen, Hickory-Smoked & Ready to Cook

This Privacy Policy describes how LocosxGrill.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information
Examples of Personal Information collected:

• version of web browser
• IP address
• time zone
• cookie information
• what sites or products you view
• search terms
• how you interact with the Site

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Order information
Examples of Personal Information collected:

• name
• billing address
• shipping address
• payment information (including credit card numbers)
• email address
• phone number

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.

Customer support information
Examples of Personal Information collected:

• email
• full name

Purpose of collection: to provide customer support.
Source of collection: collected from you.

MINORS
The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

SHARING PERSONAL INFORMATION
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

USING PERSONAL INFORMATION
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

USING PERSONAL INFORMATION
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

LAWFUL BASIS
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms

RETENTION
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

AUTOMATIC DECISION-MAKING
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you. We do engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below. If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

COOKIES
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. We use the following cookies to optimize your experience on our Site and to provide our services.

DO NOT TRACK
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

CHANGES
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

CONTACT
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at Info@locosxgrill.com or by mail. If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.

This website is operated under the Locos X Grill brand owned by Investment Sebri LLC.

We want to ensure that your shopping experience with us is as easy and satisfactory as possible. That's why we'd like to share some important things you should know about our shipping:

PROCESSING TIME:
Shipments are processed and sent from Monday to Tuesday to all US. On Wednesday, we only make shipments to Florida. Orders placed between Wednesday and Sunday will be processed the following Monday. These processing times are to ensure the delivery of refrigerated products in perfect condition. Keep in mind that if you need your order to be shipped on Monday or Tuesday, you should place it before Sunday. This way, you ensure that your order arrives during that week.

SHIPPING COST:
Shipping costs depend on the total weight of the order and the shipping address. It is calculated based on the rate provided by the shipping company; we usually work with UPS. The transit time will depend on the shipping method:

• Ground Delivery takes 1-4 days
• 3 day-select (3 days)
• 2-Day Shipping
• Next day delivery

For the West Coast, even though it's a bit more expensive, due to the heat and transit time, the only way to ensure refrigerated delivery is by selecting 3 day-select.

PACKAGING:
We ship our products in well-packaged cooler boxes using refrigerated packages (Foam Cooler) with dry ice. This is a safe and effective way to maintain the freshness and quality of the food during transportation. The cost of this packaging supply is automatically calculated during the checkout process on our website. With these measures, we ensure that you can enjoy your favorite foods in perfect condition upon receipt.

SUCCESSFUL DELIVERY:
To guarantee a successful delivery, make sure to provide an accurate and complete delivery address. If you have any special requests, please contact our customer service team before placing your order.

IF YOUR ORDER ARRIVES IN POOR CONDITION:
Please contact us immediately, preferably by email at info@locosxgrill.com. It's essential that you take photos of the condition of your order to support your claim with the shipping company.

SHIPPING POLICIES:
We want to ensure that your shopping experience with us is as easy and satisfactory as possible. That's why we'd like to share some important things you should know about our shipping:

Processing Time:
Shipments are processed and sent from Monday to Wednesday to all the Continental US. On Thursdays, we only make shipments to Florida. Orders placed between Wednesday and Sunday will be processed the following Monday. These processing times are to ensure the delivery of refrigerated products in perfect condition.

Shipping Cost:
Shipping costs depend on the total weight of the order and the shipping address. It is calculated based on the rate provided by the shipping company; we usually work with UPS. The transit time will depend on the shipping method:

• Ground Delivery takes 1-4 days
• 3 day-select (3 days)
• 2-Day Shipping
• Next day delivery

For the West Coast, even though it's a bit more expensive, due to the heat and transit time, the only way to ensure refrigerated delivery is by selecting 3 day-select. Keep in mind that if you need your order to be shipped on Monday or Tuesday, you should place it before Sunday. This way, you ensure that your order arrives during that week.

Packaging:
We ship our products in well-packaged cooler boxes using refrigerated packages (Foam Cooler) with dry ice. This is a safe and effective way to maintain the freshness and quality of the food during transportation. The cost of this packaging supply is automatically calculated during the checkout process on our website. With these measures, we ensure that you can enjoy your favorite foods in perfect condition upon receipt.

REFUNDS AND RETURNS
For returns and refunds, you must email us within the first 48 hours after receiving your Paisa Box. For full information about refunds and returns, check out our Refunds Policy.

This website is operated under the Locos X Grill brand owned by Investment Sebri LLC.

We want to ensure that your shopping experience with us is as easy and satisfactory as possible. That's why we'd like to share some important things you should know about our shipping:

PROCESSING TIME:
Shipments are processed and sent from Monday to Tuesday to all US. On Wednesday, we only make shipments to Florida. Orders placed between Wednesday and Sunday will be processed the following Monday. These processing times are to ensure the delivery of refrigerated products in perfect condition. Keep in mind that if you need your order to be shipped on Monday or Tuesday, you should place it before Sunday. This way, you ensure that your order arrives during that week.

SHIPPING COST:
Shipping costs depend on the total weight of the order and the shipping address. It is calculated based on the rate provided by the shipping company; we usually work with UPS. The transit time will depend on the shipping method:

• Ground Delivery takes 1-4 days
• 3-day-select (3 days)
• 2-Day Shipping
• Next-day delivery

For the West Coast, even though it's a bit more expensive, due to the heat and transit time, the only way to ensure refrigerated delivery is by selecting 3 day-select.

PACKAGING:
We ship our products in well-packaged cooler boxes using refrigerated packages (Foam Cooler) with dry ice. This is a safe and effective way to maintain the freshness and quality of the food during transportation. The cost of this packaging supply is automatically calculated during the checkout process on our website. With these measures, we ensure that you can enjoy your favorite foods in perfect condition upon receipt.

SUCCESSFUL DELIVERY:
To guarantee a successful delivery, make sure to provide an accurate and complete delivery address. If you have any special requests, please contact our customer service team before placing your order.

PICK-UP OPTION:
During checkout, select the Pick-up option, you'll receive a notification when your order is ready for pickup (1 business day). Pick-up hours are Monday to Friday from 10 am to 7:00 pm.

IF YOUR ORDER ARRIVES IN POOR CONDITION:
Please contact us immediately, preferably by email at info@locosxgrill.com. It's essential that you take photos of the condition of your order to support your claim with the shipping company.

This website is operated under the Locos X Grill brand owned by Investment Sebri LLC.